Terms of Service

1. Introduction and acceptance

The Coffr platform ("Coffr", "Platform", "we") is operated by CANNA AMS Single Member P.C. (see Imprint & Company Identity). By using the Platform or making a payment through it, you unconditionally accept these Terms of Service. If you do not agree, please do not use the Platform.

2. What Coffr is

Coffr is a technology platform enabling clubs, associations, and small organisations ("Clubs") to collect membership dues and related payments from their members. Coffr is not a bank or payment institution and does not itself provide the service for which the dues are paid; that service (e.g. sports activity, association membership) is provided by the relevant Club.

3. Role of payer and beneficiary

The adult making the payment (e.g. parent/guardian) is the account holder and payer. Where dues relate to a minor, the minor is a linked beneficiary and does not create their own account.

4. Payments

• Payments are processed by Viva.com. By paying, you also accept Viva.com's terms.
• Card, IRIS, and Apple Pay / Google Pay are supported where available.
• Recurring payments (standing mandate): if you opt in, you authorise recurring charges to your stored card for periodic dues. This mandate is revocable at any time without logging in, via the personal link sent to you.
• Funds are settled directly to the Club via Viva.com. Coffr receives only a platform fee.

5. Receipts

For non-profit associations, Coffr issues the non-fiscal dues-collection receipt on behalf of the association. For commercial entities, the legal fiscal document is issued by the Club or its accountant.

6. User obligations

You represent that the information you provide is true and that you are entitled to use the payment method. Abusive, fraudulent, or unlawful use of the Platform is prohibited.

7. Refunds and disputes

Refunds and disputes are governed by the Refund & Cancellation Policy. For matters concerning the service provided, the Club is responsible.

8. Limitation of liability

Coffr provides the Platform "as is". It is not responsible for the quality or delivery of Clubs' services. Coffr's liability, to the extent permitted by law, is limited to the correct technical operation of the Platform. Nothing limits mandatory consumer-protection rights.

9. Personal data

Data processing is described in the Privacy Policy.

10. Changes

We may amend these Terms. Material changes will be communicated in good time.

11. Governing law

Greek law applies. The courts of Athens have jurisdiction, subject to any mandatory consumer jurisdiction. The EU Online Dispute Resolution platform is also available: ec.europa.eu/consumers/odr.