Refund & Cancellation Policy

1. General

Dues are collected by Clubs through Coffr. The Club is generally responsible for the service and for approving refunds; Coffr provides the technical means to process them.

2. Cancelling a recurring payment (standing mandate)

You may cancel recurring charges at any time, without logging in, via the personal link sent to you. Cancellation applies to future cycles; charges already made are governed by this policy.

3. Refunds

• Where a refund is approved, it is made to the original payment method (card, etc.).
• A corresponding credit note (αντιλογισμός) referencing the original receipt is issued.
• The time for the amount to appear depends on the card issuer/Viva.com (usually a few business days).

4. Cash payments

A refund of a cash payment is handled by the Club as a cash refund, not as a Viva transaction.

5. Consumer rights

Nothing in this policy affects your mandatory consumer rights under Greek and EU law.

6. Contact

For refunds/disputes, contact your Club first, or Coffr at menidi@gmail.com.